Contact the Pelataan editorial team
Start playingWho you're writing to
We run pelataan-casino.fi as an independent information site covering Pelataan and its products for players in the UK. We're not the operator and we don't run the Pelataan casino itself – we write about the platform, analyse the terms, and publish guides about what it offers. If you've spotted something we've got wrong, want to suggest a topic, or have a question about our coverage, this is the right place.
The team behind this site is purely editorial. We write the content, update it when terms change, and field reader queries about what we publish. We don't hold player accounts, and we can't make changes on the operator's side.
What we can and can't help with
We're glad to take questions about our content: corrections, clarifications, or ideas for new sections. If a figure on our site looks off, or you can't find something you expected to read, tell us and we'll look into it.
What we can't do is anything involving your account. That covers registration, deposits, withdrawals, bonus claims, game issues, and technical faults. We have no access to the operator's systems and no way to act on your behalf. For anything account-related, you need the platform's support team.
Emailing us and response times
Drop us a line at [email protected] and we'll get back to you within 48 hours. Including the specific page or section you're asking about helps us respond faster.
There's no phone number for this site. Email is the only channel. If your query is urgent because it involves a payment or a locked account, it belongs with the operator's support team, not us, and we'd only be pointing you there anyway.
The operator's own support channels
Pelataan runs live chat and email support around the clock, seven days a week. If your question is about anything on the platform – a deposit that hasn't landed, a withdrawal taking longer than expected, a bonus that hasn't credited – those go through the operator's own support channels on its site.
We can't forward messages or escalate anything with the operator from here. The quickest route is always to speak to the platform's support team directly.
Escalating a complaint about Pelataan
The Pelataan casino operates a five-step complaints process. You start by contacting the operator's support team via live chat or email. If the first responder can't resolve it, the matter goes to a team leader, then to a dedicated complaints team for the final internal step. The operator aims to resolve complaints within 10 days.
One detail worth flagging: the terms require confidentiality from the player during the process. If a dispute stays unresolved after the internal stages, it can be escalated to eCOGRA, the independent dispute resolution service the operator uses.
Where to find help with gambling
If gambling is causing concern for you or someone close to you, free support is available. The National Gambling Helpline on 0808 8020 133 is free and open 24/7, run by GamCare. BeGambleAware.org offers confidential advice, and GamStop lets you self-exclude from all UK-licensed gambling sites in one step. You must be 18+ to use any gambling service.
This content is provided for information and marketing purposes. We are not a gambling operator, bookmaker or organiser of betting or gaming activity. This site is restricted to visitors aged 18 and over (18+). Free, confidential support with gambling is available at BeGambleAware.org.